Posts Tagged ‘Communication Skills Training’

empathy leadership awareness

Empathy – Towards Empathic Leadership
Posted on 15th July 2012 in Critical Conversations, Emotional Intelligence, Employee Engagement, Leadership Development

What is empathy? If you think it’s lightweight, airy fairy, post-modern self-help delusion, then check out this short animation from Jeremy Rifkin and the Royal Society of Arts. Could just be that we are all soft-wired for empathy and that it evolved as more of a pragmatic behaviour. If we embrace this notion, there could be a multitude of ramifications for how we live and work.

http://www.thersa.org/events/rsaanimate/animate/rsa-animate-the-empathic-civilisation

Survival of the most Empathic

Empathy is the lubrication that maintains strong relationships and allows us to build trust with others both personally and professionally. Putting ourselves in someone else’s shoes and seeing something as the other guy does are invaluable survival techniques. When a child sees an adult obviously in a state of upset, it’s common for the child to offer their favourite toy to that adult in a bid to cheer them up. Often this seemingly selfless action surprises us.

But perhaps deep within our collective unconscious, this ability or skill is as fundamental as any form of communication. Perhaps in ensuring all members of the tribe are healthy and happy, our ancestors ensured the overall tribe and therefore the “selfish” or individualistic survival needs of every member were met. In other words, by using empathy we look after the collective and in doing so increase our personal survival.

Empathy for Leaders

Actors are truly aware of how to use and display their empathy. In approaching a role, the actor has to use her own experience and memory of events and emotions to connect with a character in a play. To really get a handle on how the character talks, walks, acts and feels, the actor has to stretch herself and explore human behaviour as fully as possible.

What learning then could be transposed for today’s business leaders? Many of whom are focused on the bottom line, share price, their own stock options, their personal profile… As opposed to really understanding the wants, needs, motivations and emotions of the people who are the organisation.

It’s a well worn cliche that “our people are greatest assets” or words to that effect. If you’re a business leader, isn’t it time you carved out time to understand your greatest assets..?

Sartaj Garewal is the founder of Dynamic Presenting – a creative, leadership development consultancy, adapting theatre training to create leadership programs for business.

Dynamic Presenting – Enabling Powerful Communication

 

Be Authentic

Be Authentic – Attend a Conference as Yourself
Posted on 12th July 2012 in Communication Skills Training, Emotional Intelligence, Leadership Development

How to be authentic? What does that actually mean? And who am I without my accomplishments – past, present or future? We all hang labels on ourselves and others. Indeed we’re pretty much trained to do this from the get go. We define ourselves by our jobs, specific roles, industry sectors, educational backgrounds, family backgrounds, race, religion…. But and this is kinda impossible to do, who are we if we could strip away those societal layers..? Would that stripped down person be our natural, authentic self..?

Meet New People

Intriguing and illuminating Harvard Business Review article on how to just be yourself when meeting new folk at a conference. https://hbr.org/2012/03/how-to-attend-a-conference-as.html

Many of us label ourselves according to our professional role and thats the prism we then view life through. When meeting people for the first time we tend to offer up “I’m an engineer” or “I’m an actor” etc quite readily. In so doing we label ourselves and attempt, albeit subconsciously, to restrict other people’s perceptions of us into the pre-determined arena we would rather they see us in.

It is controlling behaviour and smacks of inherent fear. Great advantages lie in store for those willing to temporarily suspend the importance of their titles, rank and status and just be in the moment. We are all imperfect and vulnerable. If we can trust ourselves to show some of that vulnerability to others, then those people will trust us – because they will see their own vulnerabilities reflected back – and so they will know us.

Allowing Ourselves to be Authentic

If we could allow our ego’s to chill out and just be in the moment, viewing the familiar and unknown with the same optimism then we get out of our own way. Then we strip layers of padding – our role, company etc – away and are more vulnerable and open to change and new experiences. Which in turn lead to new adventures as our authentic selves, personally and professionally.

Sartaj Garewal is the founder of Dynamic Presenting – a creative, leadership development consultancy, adapting theatre training to create leadership programs for business.

Dynamic Presenting – Enabling Powerful Communication

Emotional Intelligence growth decade

Emotional Intelligence – Decade of Personal Growth
Posted on 9th July 2012 in Communication Skills Training, Emotional Intelligence, Employee Engagement

Awareness of Emotional Intelligence has grown rapidly over the last 10 years. A crucial area of analysis in terms of personal and professional development. The phrase was first coined by leadership figure and journalist Daniel Goleman.

Emotional intelligence is all about understanding your own emotional state in any given moment and being able to understand that of those around you as well. There are great personal benefits in understanding why you feel any particular emotion and being able to clearly distinguish and articulate what you are feeling is immensely powerful. Of course, this meat and drink to those of us who work in theatre and drama, where fundamental emotions are our stock in trade.

Report on Emotional Intelligence

Intriguing read about the development of “Emotional Intelligence” over the last 10 years, now viewed as a crucial area of analysis in terms of personal development and leadership. This report looks at 15 or so key composite areas within the field of Emotional Intelligence and offers insightss based on industry, age, gender, culture etc. Interestingly the self-employed tend to have a higher overall level of EI – something to be said for living as a forager and not relying on the falsehood of job security and making things happen…?

http://www.jca.eu.com/pdf/DecadeofEIReport.pdf

Why do business leaders lack Emotional Intelligence?

Perhaps surprisingly and despite an avalanche of research, discussion and debate, many C-suite leaders are still emotionally inept. Why is that? A recent survey concluded that middle managers often have far more emotional intelligence than those at the top of organisations. Could it be that they are more skilled in people management as they have to make people related decisions everyday? Whereas the average CEO rarely has to encounter the same number of ground troops.

Perhaps organisations are still focused on tangibles and hard figures above all else. A decade of emotional intelligence is just the beginning…

http://www.inc.com/travis-bradberry/why-leaders-lack-emotional-intelligence.html

Sartaj Garewal is the founder of Dynamic Presenting – a creative, leadership development consultancy, adapting theatre training to create leadership programs for business.

Dynamic Presenting – Enabling Powerful Communication

emotional intelligence ten years

Emotional Intelligence. 10 Years Strong
Posted on 21st May 2012 in Communication Skills Training, Emotional Intelligence, Leadership Development

Emotional Intelligence has garnered a lot of focus and press coverage of late. Now, some 10 years after the concept was born, it has proven to be much more than just a fad. Indeed, as a concept it has gained a lot of respect amongst business leaders. There are many training courses offering workshops in developing emotional intelligence. And the phrase has now passed into common, everyday usage.

The higher up in an organisation you climb the more important it is to be emotionally intelligent. Managers who score higher on a test of EI report less stress, higher morale and experience less illness.

Safety & Survival

One of the first principles of human behaviour is safety and survival. To that end we are constantly scanning our environment for danger, both consciously and unconsciously. Emotions (fear, anger, sadness, joy & disgust) are one major and rapid pathway for alerting us toward challenge and threat in our environment. We also use emotions to communicate this information to others. Recent research has shown that the brain has specific areas dedicated to processing emotional information (Joseph LeDoux – `The Emotional Brain’).

21st century survival is as much about self-preservation in the social and psychological world as it is in the physical. So emotional intelligence is really about our ability to integrate our emotions with our cognitive thoughts. Thereby ensuring our everyday safety and survival in the modern world. And like other forms of intelligence some people are better at it than others.

Research into Emotional Intelligence

The Consortium for Research on Emotional Intelligence in Organizations was founded in 1996. It was set up to aid the advancement of research and practice related to emotional intelligence in organizations. The following research projects and articles are provided by the Consortium. http://www.eiconsortium.org/reports/reports.html

Some further recommended tools to test your emotional intelligence: http://emotionalintelligence.net/products/?gclid=CKKsyYCrkbACFYwQfAodakDgyg

Sartaj Garewal is the founder of Dynamic Presenting – a creative, leadership development consultancy, adapting theatre training to create leadership programs for business.

Dynamic Presenting – Enabling Powerful Communication

Change-Management-London-Market-Professionals

Change Management – London Market Professionals
Posted on 11th May 2012 in Change Management, Communication Skills Training, Leadership Development, Management Training

Leading change management professionals were in attendance to hear Sartaj Garewal speak at a unique, new event for insurance and change management professionals. This will be the first of several events by London Market Professionals. This aims to create a forum for influential figures within the London insurance market to meet and exchange views. Professor Roger Maull’s keynote speech addressed ‘New Models in the Digital Economy.’ Sartaj Garewal and Roger Oldham www.amethystbc.co.uk  jointly delivered a session on ‘Human Dynamics of Change.’

Change-Matters-London-Market_Professionals-Sartaj

Change Matters

‘CHANGE Matters’ will become a regular forum for experienced change management professionals. An opportunity for those who work in the London insurance market to meet, network and discuss key issues, drivers and concerns of the day.

The overall aspiration is to enhance the standing, knowledge and awareness of those responsible for change management delivery in the London Market. CHANGE Matters meetings will be held every 2-3 months. These events will involve presentations from experienced change management professionals and keynote speakers on topics of mutual interest. The mission is to add value to the change community. Audience interaction will be encouraged. Where the event adds value to a individual’s knowledge and skill set, it may qualify for continuing professional points, depending on the rules of the respective governing professional body.

Build your social network

The post event drinks gatherings are an important part of the LMP events. They will allow practitioners to interact with their peers, exchange viewpoints and build social networks. The meetings will be held in central venues such as the London Underwriting Centre. The Lloyd’s Building is another likely venue.  LMP was founded by Brian Groves and Roger Oldham in January 2012.

What happens at Change Matters events?

We will be inviting quality speakers from the world of change management, education, learning and from our own sector too. The aim is to assist attendees with their professional development. Allow them to discuss and debate matters of common interest and meet their peers in a friendly social environment.

How often will the events be held?

At least four – six times annually. Late in the afternoon on a Thursday to ensure as little impact on the working day. And allowing people the freedom to stay on for an hour afterwards to socialise over a glass of wine.

Who should attend?

Especially aimed at change management professionals working in the insurance sector. But also for anyone with an interest in operational change.

How much does it cost?

Nothing, it is completely free to all change management professionals.

What’s in it for me?

Knowledge, education, opinions, questions, panel discussions. And crucially, social interaction with like minded change management professionals.

We have big plans for LMP including numerous added benefits for members. Further training, education and wider social events will bring together members of the HR Matters, Legal & Compliance Matters and Cloud Matters groups.

Sartaj Garewal is the founder of Dynamic Presenting – a creative, leadership development consultancy, adapting theatre training to create leadership programs for business.

Dynamic Presenting – Enabling Powerful Communication

Role play mediation training

Role Play for Effective Mediation Training
Posted on 11th May 2012 in Critical Conversations, Emotional Intelligence, Forum Theatre, Mediation Training, Role Play

Using role play is an innovative means of training in many areas of business and particularly relevant for those interested in mediation.

Dynamic Presenting ran a sell out workshop on improvisation skills for qualified mediators. The event was organised in conjunction with CIArb – Chartered Institute of Arbitrators www.ciarb.org and took place at the offices of magic circle law firm Allen & Overy. Sartaj Garewal MCIArb and elite mediator Amanda Bucklow ran a very interactive, high impact session allowing delegates to experience the value of improvisation when the stakes are high. Role play in other words.

Keynote speakers included The Honourable Mr Justice Ramsey and Karl Mackie. The day involved various break out sessions addressing a wide range of relevant topics from ‘The Myth of Reality Testing’ to ‘Improvisation Skills for Mediators.’

Forum Theatre

The event began with a high impact forum theatre intervention where the audience of 50 or so invited delegates watched actors role playing a typical mediation scenario. The scenario was challenging and realistic and depicted two parties in conflict where the mediator (played by an actor) loses control of initial proceedings and the whole affair turned into a slanging match.

The scene lasted just a few minutes and was then re-run from the top, only this time the watching delegates were instructed to stop the action whenever the actor role playing the mediator character said or did anything they felt could be more effective. The actors would role play moments as advised with new direction and lines from the audience which in turn affected the behaviour and actions of the two parties in conflict, resulting in a completely different and far more effective outcome. All with a good deal of laughing and debating along the way..!

Experiential Training Works…!

With a keen, energetic audience, experiential training interventions such as forum theatre and role play can work wonders and all with absolutely no powerpoint slides or flip charts in sight…!!

Sartaj Garewal is the founder of Dynamic Presenting – a creative, leadership development consultancy, adapting theatre training to create leadership programs for business.

Dynamic Presenting – Enabling Powerful Communication

investor pitching for social entrepreneurs

Investor Pitching Skills for Social Entrepreneurs
Posted on 11th May 2012 in Communication Skills Training, Investor Pitching, Keynote Speeches, Presentation Skills Training

Dynamic Presenting provided a series of workshops on investor pitching for social entrepreneurs. Sartaj Grewal advised entrepreneurs with social, educational and community based business ideas on how best to pitch to potential investors and win start-up funding. The focus was on communicating personal stories and emotional selling.

Village Capital – Pitching for Investment

Village Capital is an incubator program, started in 2010, which has been run in New Orleans, Boulder, Mumbai and San Francisco. It has been cited as “#1 Trend to Watch in 2010” on Change.org; featured in Wall Street Journal, Inc. Magazine and Beyond Profit. So far, the program has incubated 82 entrepreneurs selected from over 500 applications and developed amongst other skills, their investor pitching ability.

The first European Village Capital, was hosted at Hub Westminster, as a twelve week program designed for entrepreneurs to accelerate their for profit social businesses. In workshops focused on fundraising, marketing and designing for impact the 16 participants will develop the core skills needed to attract investment and scale their businesses as well as receiving mentoring and coaching from our team of experienced advisors.

At the heart of Village Capital lies the belief that entrepreneurs benefit from building peer networks for review and support. The program culminates in peers selecting two entrepreneurs that receive investment prizes of £50,000 each.

The next Village Cpital Programme for Spring 2012 will be announced shortly. For enquiries email hello@hubventurelabs.net

Nominet Trust Accelerator

www.nominettrust.org.uk

Nominet Trust’s project partners can take advantage of our Accelerator Programme delivered by Merism Capital

The programme delivers a seminar series which includes topics such as “scaling up a social enterprise” and “pitching for investment”. Project partners also benefit from access to mentors and experts who can help them address specific challenges facing their organisation.

The sessions are led by a variety of speakers with specific expertise in different areas. Spring 2012 sessions are:

  • The Impact Investment Landscape
  • Measuring Social Impact and Value
  • Assessing different business models
  • Investor pitching
  • Company structures and due diligence
  • Growing pains
  • Marketing
  • Exit strategies from the investor and organisational perspective
Sartaj Garewal is the founder of Dynamic Presenting – a creative, leadership development consultancy, adapting theatre training to create leadership programs for business.

Dynamic Presenting – Enabling Powerful Communication

The Basics of Learning Communication

The Basics of Communication
Posted on 23rd February 2012 in Communication Skills Training

Dogs bark, horses neigh, birds tweet, and humans speak…..?

Hmm…that is how we communicate verbally but this is not by any means the way we communicate entirely. Peacocks spread their plumes, dogs prick their ears, chameleon’s change colour and humans communicate with each other in many, many ways.

Communication is much more than the words which come out of our mouths. Communication is sending or receiving information by whichever means possible or necessary. Humans are good at seeing and understanding the subtlest of communication. The smallest eye movement…as small as a dilating pupil signals a message to the other person.

When you think of improving your communication skills, think of it holistically. Think of your whole body being a hub of communication.

How humans communicate other than through words

Visual Communication
  • Physical gestures are our non-verbal communication tools where the language of the body communicates on its own or in partnership with speech. Think hand gestures, head angles, physical poses, posture. Communicative gestures could be waving, holding your thumbs up, pointing or saluting. But they are not universal and you need to understand the different gestures for different countries in order to be well received. Sign language is of course the ultimate communication using an entire repertoire of gestures. We are apparently born to speak with our hands and researchers have found that children at 18 months old who use hand gestures have better language abilities later on in life.  20 Hand gestures you should be using 
  • Our faces are extremely expressive and communicate countless emotions without actually saying a word. A person’s face is our best indicator of someone’s emotions. There are seven universal micro-expressions: disgust, anger, sadness, fear contempt, surprise, happiness which appear at speed as fast as 1/15to 1/25 of a second. These facial expressions of emotion are the same across every culture.
  • Role of facial expressions in social interactions
  • A guide to reading micro-expressions
  • Colour change is the main way a chameleon communicates and is also a factor in human communication. We know what it is like to blush and go a little pink or red in colour through embarrassment. Blushing is a sign of emotional rumblings and is normally involuntary and triggered by emotional stress. Unfortunately there is not a lot you can do about this one other than make sure you are relaxed before any potentially uncomfortable situation.

Auditiry Communication

While speech is how you use words, voice is how you create sound. ‘It’s not just what you say it’s how you say it’. When we speak people are not only listening to the words we utter, but are also listening to the tone and clarity of our voices. The speed we speak at can tell the other person the speed we work at and can also tell them when we are nervous. The pauses you take, the tone and pitch you speak at are all important qualities in communication. There is also a ‘Timbre’ which is the emotional quality of your voice, the attitude behind what you are saying. A listener will perceive your attitude to what you are saying through the timbre in your voice and will use this to create a perception and understanding of you and what you are saying.

Touch Communication

Touch is the first sense that we acquire and the secret weapon in any successful relationship. A more personal way of communicating, its’ taking things to the next level in a business relationship. Every time somebody gives you a handshake it gives you an impression of them, good, bad or in-different and is the most effective way to communicate emotion. There’s more to touch in the workplace than a handshake and a pat on the shoulder…! Giving your colleague a business hug is the next level of connection, sharing vulnerability and mutual respect in a non-threatening embrace.

Why not find out how others perceive you through your own holistic communication techniques. Ask a friend or colleague:
  • How do I communicate?
  • How would you describe my communication style?
  • How do I make you feel when I am communicating with you?

Read more about Communication Skills Training
Read our other blog posts discussing Communication Skills

Sartaj Garewal is the founder of Dynamic Presenting – a creative, leadership development consultancy, adapting theatre training to create leadership programs for business.

Dynamic Presenting – Enabling Powerful Communication